Effective Date: April 18th, 2024

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Thank you for choosing Universal Factory Direct. This Privacy Policy describes how we collect, use, disclose, and protect information that we obtain from users of our website, products, and services.

1. Information We Collect

We may collect personal information when you interact with us, such as when you:

  • Visit our website
  • Make a purchase
  • Sign up for an account
  • Contact customer service
  • Participate in surveys or promotions

The types of personal information we may collect include:

  • Name
  • Contact information (e.g., email address, phone number)
  • Shipping and billing addresses
  • Payment information
  • Account credentials
  • Communications preferences
  • Demographic information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your account and orders
  • Send promotional offers and marketing communications
  • Conduct research and analysis to improve our products and services
  • Prevent fraud and ensure the security of our website
  • Comply with legal obligations

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Your Choices

You can choose not to provide certain information, but this may limit your ability to use certain features of our website or make purchases.

You can update your account information and communication preferences by logging into your account or contacting customer service.

You can opt out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly. To do so you can contact us or simply unsubscribe from an email or indicate STOP on SMS. 

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised policy on our website. The effective date of the revised policy will be indicated at the top of the page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [insert contact information].


Thank you for trusting Universal Factory Direct with your personal information.